TILE & CARE

NOTE: Please be advised tile colours and textures appearing on this website serve only as guide. Due differences in shade, finishes and the type of visual monitors used to view our products , we strongly recommend that customers personally inspect the desired tiles as so they meet with they’re expectations.

TRADE PORT INTERNATIONAL GENERAL TERMS OF
TRADE and PROCEDURES AS FROM 01/02/2021
Please read the following Trade Port International procedures.
For our full Terms and Conditions please refer to the back of invoices.
PRICING & VARIATIONS TO PRICING
1. Prices listed and quoted are exclusive of GST.
2. All pricing may be subject to variation without notice due to changes in import prices,
government taxes, fees and exchange rate fluctuation.
PAYMENT & TRADING TERMS
1. All goods remain the property of Trade Port International until the invoice has been paid in full.
2. Where credit arrangements have been previously agreed to by Trade Port International, the Customer
shall pay the amount due each month within the 30 days of end of month next month.
3. Where no credit arrangements have been agreed to by Trade Port International, the Customer shall pay
for all goods COD and before stock leaves Trade Port International.
4. Where accounts go over trading Terms of 30 days account will be held until in Trading Terms.
5. The Customer shall pay interest at the rate of 12% per annum calculated monthly on any amount not
paid by the due date.
6. Where Customer defaults on payment, Trade Port International reserves the right to hand account over
to Debt Recovery. The Customer agrees to pay all costs and expenses (10% of owed amount for legal costs,
dishonor fees, etc) in connection with the recovery of overdue amounts and enforcing the charge.
DEFECTS / SHADING / SIZING & COLOUR VARIATIONS
1. Shade variations are an inherent feature of all kiln fired ceramics.
2. Trade Port International cannot guarantee any product from crazing or hazing.
3. Optical hazing is not a defect and no claims will be recognised
4. All tiles should be examined (size, shade, colour, etc.) before laying tiles. NO CLAIMS WILL BE ACCEPTED
ONCE TILES HAVE BEEN LAID.
5. All products must be installed by a qualified licensed tradesman and laid in accordance with
recognized industry standards.
6. Any sample product or sample colour is provided to indicate only the general nature of the product.
Trade Port International provides no warranty or guarantee that the products supplied shall correspond
in colour, texture or blend with any sample or any previous or future product supplied.
LIMITATION OF LIABILITY AND CLAIMS
1. All slip resistant test results provided are based on stock at time of testing.
2. All claims must be in writing to Trade Port International
3. Any claims must be inspected first by Customer (retailer) before Trade Port International will inspect tiles.
4. Trade Port International reserves the right to charge a site inspection fee.
5. Trade Port International will only accept and replace tiles that are damaged upon delivery and these must
be reported and supported by image showing broken tiles.
RETURNS AND CREDITS
1. A Return Authorization form must be completed for any returns and approved by Trade Port International.
2. All returns are subject to a 30% handling charge plus freight costs, and must be finalised within 14 days
of order. Full and unopened boxes only will be accepted. Freight charges will also apply to all returns.
4. If an order is cancelled and on truck a delivery fee will be charged.
5. Returns cannot be accepted for discontinued lines or old shades or special orders.
6. A copy of Return Authorisation must be attached to goods for credit.
ORDERS AND DELIVERIES
1. All orders must be faxed, emailed or SMS to Sales Rep.
2. All orders will be delivered within 48 hours from processing order.
3. All orders are delivered by a freight company and Trade Port International cannot guarantee any times.
4. All pick up orders need to be placed 1 hour before customer picks up. They must have an order number
and have all details before we will release stock. Pick up hours 7.45am to 4.30pm
5. All orders must be checked when they are delivered no claims accepted after 10 days.
6. All Indent Orders are to be paid in full before stock is loaded in container for shipping.
STOCK ON HOLD.
1. We will only hold stock for 48hours without a confirm order.
2. Stock on hold with a confirmed purchase order and delivery date will be held.
3. Stock on hold with a confirmed purchase order and no delivery date will only be held if stock is available and
no guarantee that stock will be available when you require.
4. A deposit of 20% will have to be paid to secure any hold order of which 10% is NON-REFUNDABLE.
SAMPLE REQUESTS
1. Sample requests will only now be sent out with purchase order/s.
2. If requesting samples to be sent out without an order a freight charge will be charged.
3. Sales Reps can deliver samples at their discretion .